What Information Does acv30 Collect from You?
When you register or use the acv30 platform, we collect various types of information necessary to provide a secure, seamless, and relevant experience for users in Malaysia. The categories of information collected are as follows:
Account Information
- Full name, date of birth, gender, and national identification number (MyKad or passport).
- Email address, mobile phone number, and encrypted password.
- Malaysian residential address for identity verification purposes.
Device and Browser Information
- Device type, operating system, smartphone model, and web browser version.
- IP address, time zone, and your device's language settings.
- Login information including timestamps, approximate location, and session history.
Payment Information
- Bank name, Malaysian bank account number (stored in encrypted format), and preferred payment method (DuitNow, Boost, bank transfer).
- Deposit and withdrawal transaction history in Malaysian Ringgit (MYR).
- Acv30 does not store credit or debit card information directly — this is handled by certified payment processors.
Platform Usage Data
- Gaming activity, bets placed, and promotional history used.
- Pages visited, clicks, and time spent on the platform.
How Is Your Information Used?
Acv30 uses collected information solely for legitimate purposes necessary to deliver the best service to our users. We do not sell or rent your personal information to any party for marketing purposes.
- Account management: Verifying your identity, processing registration, and managing secure access to the acv30 platform.
- Transaction processing: Verifying deposits and processing withdrawals in MYR accurately and securely.
- Customer support: Providing relevant and effective assistance when you contact our support team.
- Platform security: Detecting and preventing fraud, unauthorised access, and suspicious activity.
- Legal compliance: Meeting KYC (Know Your Customer) requirements and reporting obligations under applicable Malaysian law.
- Service improvement: Analysing usage patterns to improve platform performance, content, and the overall user experience.
- Communications: Sending transaction notifications, security updates, and (with your consent) relevant promotional information.
How Does acv30 Use Cookies and Tracking?
Cookies are small data files stored on your device when you visit the acv30 platform. We use cookies to enhance your experience, maintain session security, and understand how users interact with our platform.
There are several types of cookies in use:
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collects information on how you use the platform (pages visited, time spent) to help us improve the user experience. All data is collected anonymously.
- Functional Cookies: Storing your preferences such as language, display settings, and encrypted login information so you do not need to re-enter them each time.
You can manage or block cookies through your web browser settings at any time. However, disabling essential cookies may affect the usability of the acv30 platform.
Data Storage, Security, and Third-Party Sharing
Data Storage and Security
All personal data of acv30 users is stored on servers protected with industry-standard AES-256 encryption. Access to personal data is strictly limited to staff who require it for legitimate operational purposes, and all access is automatically logged for audit purposes.
Password information is never stored in plain text — it is encrypted using a one-way hashing function before storage. All communication between your device and acv30 servers is protected by Transport Layer Security (TLS) protocol.
Your data is retained for as long as necessary to fulfil the purpose for which it was collected, or for as long as required under applicable Malaysian law, whichever is longer.
Third-Party Sharing
Acv30 will not sell, rent, or disclose your personal information to third parties for marketing purposes. Data sharing only occurs in the following limited situations:
- Payment processors: Required information is shared with authorised payment processors to enable deposits and withdrawals in MYR to be processed securely.
- Legal compliance: acv30 will disclose information to Malaysian authorities if required by a court order, warrant, or valid legal obligation.
- Fraud prevention: Where necessary, limited information may be shared with industry bodies to prevent fraud across platforms.
Your Rights as a User and How to Contact Us
As an acv30 user in Malaysia, you have full rights over your personal data under the Personal Data Protection Act 2010 (PDPA). We respect and facilitate the exercise of these rights.
User Rights
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any of your information is inaccurate or outdated, you have the right to request a correction. Some information can be updated directly through your account settings.
- Right to Erasure: You may request the deletion of your personal data, subject to our legal retention obligations. Such requests will be processed within 30 business days.
- Right to Withdraw Consent: You may withdraw consent for marketing communications at any time through your account settings or by contacting customer support.
- Right to Object: You have the right to object to the processing of your personal data under certain circumstances as provided under the PDPA.
Changes to the Privacy Policy
Acv30 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via email or in-platform notification no less than seven (7) days before the changes take effect.
How to Contact Us
For any privacy or data protection enquiries, requests, or complaints, please contact our team:
- Email: [email protected]
- Live Chat: Available 24 hours via the acv30 platform
- You may also refer to our FAQ page for answers to the most frequently asked privacy questions.
Questions About How We Protect Your Data?
Contact acv30 support or visit our FAQ section. Our team is ready to help you understand your privacy rights and how your data is handled securely.
FAQ Register Account