What Is acv30's Commitment to Responsible Gaming?
Acv30 views responsible gaming not merely as an obligation, but as a core part of our platform's values. We understand that online entertainment can be a meaningful source of enjoyment when managed wisely — but can become a serious problem if left unchecked.
Our commitment is built on four key pillars:
- Transparency: All information about games, winning odds, and risks is communicated clearly to users.
- Control: Users are provided with tools to manage the time and money they spend on the acv30 platform.
- Support: Our team is available to support users who need guidance or want to reduce their gaming activity.
- Protection: Vulnerable groups — especially minors and individuals at risk — are actively protected.
We continuously improve our internal mechanisms to identify high-risk usage patterns and respond proactively for the well-being of our users.
Recognise the Signs of At-Risk Gaming Behaviour
One of the most important steps in responsible gaming is being able to spot early warning signs. acv30 encourages all users to check in with themselves honestly from time to time.
Here are the signs that should be taken seriously:
- Playing longer or spending more than originally planned.
- Using money set aside for essentials such as rent, bills, or food to gamble.
- Feeling stressed, anxious, or irritable when not playing or after a loss.
- Attempting to recover losses by continuing to play — commonly known as "chasing losses".
- Hiding gaming activity from family members or close ones.
- Neglecting work, family, or social responsibilities due to gaming.
- Borrowing money or selling belongings to fund continued play.
If you recognise any of the signs above in yourself or someone you care about, act now. Take a step back and contact the acv30 support team for guidance.
How to Set Effective Time and Budget Limits
Setting personal limits before you start playing is a best practice recommended by acv30. These limits act as a safeguard to help you stay fully in control.
Set a maximum amount in MYR (RM) that you are comfortable spending each day. Once that limit is reached, stop playing for the day — no exceptions.
Set a weekly deposit limit through your account settings. This keeps your spending in check even during weeks when you play more frequently than usual.
Decide how long each gaming session should be. Use a timer on your smartphone as a reminder so you don't lose track of time without realising it.
Decide on a loss limit you are comfortable with for a single session. Once that limit is reached, end the session immediately without attempting to chase your losses.
Review your transaction history and gaming activity regularly. This helps you understand your usage patterns and identify whether any adjustments are needed.
Take regular breaks from the platform — at least one or two days a week. This helps maintain a healthy perspective and keeps gaming purely for entertainment.
Self-Control Tools Available at acv30
Acv30 provides several self-control tools accessible directly through your account. These tools are designed to give you full ownership of your gaming experience.
Deposit Limit
You can set daily, weekly, or monthly deposit limits through your account settings. Once set, limits take effect immediately and can be lowered at any time. To increase a deposit limit, a 24-hour waiting period applies to ensure the decision is made with full awareness.
Cooling-Off Period
If you feel you need a break from the platform, you can request a cooling-off period that temporarily suspends access to your account — whether for 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or make any transactions.
Self-Exclusion
For those who need more serious measures, acv30 offers a self-exclusion option that can close account access for an extended period. These requests are processed by our team and cannot be reversed before the set period ends. Please contact our support team at [email protected] to begin this process.
Minor Protection and Life Balance
Minor Protection
Acv30 has a strict policy that this platform is for users aged 18 and above only. The registration process requires identity verification, and we actively confirm user age through valid identification documents.
Parents and guardians concerned that their child may be accessing online gambling platforms are advised to take the following steps:
- Install parental control software on all devices used by children and teenagers.
- Keep your bank account and payment platform passwords away from children.
- Have open conversations with children about the risks of online gambling.
- Report to acv30 if you suspect an account has been created by a minor — we will investigate and close the account promptly.
Maintaining a Healthy Life Balance
Online gaming should be a small part of a balanced lifestyle — not your main focus. acv30 encourages users to ensure their gaming activity does not interfere with family relationships, work performance, physical health, or financial stability.
Spend time with family, exercise, and engage in healthy social activities. If you find that gaming is starting to take priority over other areas of your life, that is a signal worth taking seriously.
Acv30 encourages all users to seek professional help when needed. You can reach out to mental health helplines or counselling services available in Malaysia. The acv30 support team can also provide initial information and guidance via live chat or email at [email protected]. Check out our our FAQ page for more information.